About the C.A.L.M. Program

"An individual can cause a crisis,

but it takes a team to effectively resolve it."




instructorAs a C.A.L.M. instructor, please make sure all appropriate paperwork is mailed to our main office in order for proper certification of your students.

Updated: August 22, 2016

Current News:


Active Shooter Training is up and running. Contact us now for your Deadly Crisis Management Solution.

Updated: Aug 22, 2016

Next Instructor Training:

calenderCertify your staff now by sending instructors to our next C.A.L.M. Instructor Training course or set a training course up at your own facilty.

Individuals wanting to make themselves more marketable are also encouraged to attend. Contact us for further details & more information.

Updated: August 22, 2016


About the CALM Program


Over the past few decades, very few areas of modern healthcare have been left unchanged. New technology, new medications, and a seemingly unsuccessful overhaul of the way care is delivered has wrought havoc with those responsible for writing policies and providing staff training. Behavioral health settings have not been exempt. Admission criteria has become much more strict while hospital stays have been greatly reduced. The effect has been that those clients residing in inpatient facilities are more severely ill than they were twenty years ago and stay for a fraction of the time. Dealing with sicker clients and quicker turnaround leads to more dangerous or maladaptive behaviors demonstrated in the inpatient setting.

Increased violence has also plagued hospitals, treatment centers, and education settings nationwide. In effect, new State requirements have led to stricter rules and regulations in order to better protect the safety of workers, patients, and students across the United States. Having a crisis management system in place within your facility is now becoming a mandatory requirement of State regulations and accreditation.

Therefore, Crisis Management Solutions, Inc. created The CALM program. This program consist of a system of crisis de-escalation, prevention, and safety procedures designed specifically for hospitals, nursing homes, and schools. This program has been found to be readily adaptable for use in a variety of settings including; schools, residential facilities, general medical settings, education institutions and even in the home. Educators, therapists, counselors and nurses are all excellent candidates for the Instructor course.

The CALM Program emphasizes:

  • Building the Therapeutic Relationship
  • Active Listening
  • Early Verbal De-Escalation
  • Self Protection
  • Emotional Boundaries
  • Control and Restraint Techniques
  • Post Crisis Review
  • Crisis Response Planning

This program is designed with the following ideals:

  • Crisis occurs in a series of stages from verbal to physical.
  • The most effective crisis intervention occurs during the verbal stages.
  • With physical intervention there is a considerable risk of injury as well as emotional trauma to the client or student, as well as staff members.
  • Physical intervention is to be the last resort, when there is imminent risk of harm to the patient, staff or others involved in the crisis.
  • There should be an ongoing review of crisis situations including critique of staff response and a plan for performance improvement.

The CALM program's mission is to provide comprehensive, competency based training in crisis de-escalation so as to maximize the safety of all who participate in a crisis event, while providing the utmost dignity and respect to those clients, patients, and/or students who require the techniques of this program.

Prior to the development of the CALM Program, the authors examined other behavioral management programs. Existing programs seemed to fall into one of two extremes, either overly aggressive which would be inappropriate for the hospital, residential or school setting; or prohibitive of physical techniques necessary to maintain safety in certain situations.

The CALM Program also provides it clients with the proper and necessary training in dealing with restraint and seclusion procedures. Recently the use of all forms of restraint has come under a great deal of criticism. Disastrous outcomes in high profile situations have brought the entire industry under a great deal of scrutiny. If seclusion or restraints are to be utilized they need to be part of a comprehensive behavioral management program. Adequate training should be required of all staff members who have patient contact. Policies should stress the necessity of considering, “hands on methods,” as the last action to be used only when a client is at imminent risk of harming themselves or others.


About the DCM Program


The Deadly Crisis Management Division was established in 2013 in response to the growing concern of the active shooter threat in schools and hospitals. The DCM BASIC & GOLD certifications certify an entire organization or facility. The DCM BASIC certification criteria simply entails that every staff/employee has received and understands the DCM Training course. The DCM GOLD certification criteria entails that there are:

  • Securable rooms for all employees, able to prove sight discipline (pull-down shade, blinds, etc.)
  • Semi-annual “mock” active-shooter drills (practice) w/ or w/out local law enforcement
  • Reporting mechanism for suspicious activity or persons established
  • Communication enabled (including radio devices, computer pop-ups, alert systems, etc….)
  • Main entrance and other easily identifiable entrance points  are all secured by either security guard or by key code/card/lock access
  • All organization personnel have three (3) months to receive individual DCM certification
    (semi-annual re-certification)
  • Each employed personnel must receive a DCM manual to keep on hand or nearby

With our certification comes Our Liability Protection

BASIC:  We ensure and can prove to inquiring third parties if needed that your employees have all received training for an active shooter crisis, proving corporate responsibility and prevention measures.

GOLD:  We ensure and can prove to inquiring third parties if needed that your employees have all received training for an active shooter crisis, proving corporate responsibility and prevention measures. Plus, we can ensure and show proof by pictures, rosters, and other paperwork that your facility is a highly secure facility by our standards.

What we DON’T do,

  • Train your employees with firearms
  • Train your employees on how to disarm or subdue the attacker. (Maneuvers such as these require more than just a demonstration or practice a few times one day)

But we DO,

  • Teach you how to help recognize persons likely to commit hostile actions on others
  • Teach you WHAT to do & what NOT to do in the case of an active shooter event
  • Verify that your personnel are individually DCM certified (BASIC)
  • Verify that your personnel are certified and that your facility is highly secure to our standards. (GOLD)
For more information see our DCM page HERE


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