Our Leadership

"When we fail to redirect behaviors, we reinforce them."

-Fred Overton, RN,C




instructorAs a C.A.L.M. instructor, please make sure all appropriate paperwork is mailed to our main office in order for proper certification of your students.

Updated: August 22, 2016

Current News:


Active Shooter Training is up and running. Contact us now for your Deadly Crisis Management Solution.

Updated: Aug 22, 2016

Next Instructor Training:

calenderCertify your staff now by sending instructors to our next C.A.L.M. Instructor Training course or set a training course up at your own facilty.

Individuals wanting to make themselves more marketable are also encouraged to attend. Contact us for further details & more information.

Updated: August 22, 2016


Jon Bair

(JON BAIR, M.S., M.H.A.)

Email: jbair@crisisms.com

(President & Co-Founder) Vice-President of Inpatient/Administrator, Royal Oaks Hospital. In 1999 Mr. Bair founded Crisis Management Solutions, Inc. and the C.A.L.M. Program with long-time friend and colleague Mr. Fred Overton. Mr. Bair received his Bachelors degree in education, from University of Kansas, Master's of Science in Therapeutic Recreation from Indiana University and Masters of Arts in Health Administration from Webster University. Jon has been in the mental health field for 25 years, as a Coordinator of Expressive Therapies, Director of Rehabilitation Services, and Administrator/CEO.

Saundra Overton


Email: soverton@crisisms.com

(VP of Development) Ms. Overton started her mental health career in 1988. Upon graduation from nursing school she worked as a staff nurse in the Neonatal Intensive Care Unit and Cardiology Unit at the University of Missouri Hospitals & Clinics. In 1992, she started her career as a staff nurse at Royal Oaks Hospital. She subsequently served in the role of charge nurse, Adult Nurse Manager, Day Shift Nursing Supervisor, Infection Control Coordinator, and Nursing Staff Development Coordinator. Ms. Overton is a member of the American Psychiatric Nurses Association (APNA) and Missouri Organization of Nurse Leaders where she was a co-speaker at the 2009 and 2010 APNA conference presenting on student recruitment and the CALM Program.

Rose Procter


Email: rprocter@crisisms.com

(VP of Operations) Mrs. Rose Procter joined CMS in 2001 and served initially as an Instructor for CMS’s Crisis Alleviations Lessons and Methods (CALM) Program. In 2005, Mrs. Procter was promoted within CMS as Director of Public Relations and Training. She has served as Vice President of Operations since 2009. Mrs. Procter graduated from Park University of Kansas City, Missouri with a Bachelors of Science degree in Organizational Social Psychology and from Kennesaw State University of Kennesaw, Georgia with a Masters of Business Administration. While working with CMS, she worked with the University of Missouri-Columbia International Center for Psychosocial Trauma for over 5 years serving as their Executive Director. Her International career has allowed her to work in countries including Pakistan, Chechnya, Iraq, Afghanistan, Turkey, England and more. In 2007, Mrs. Procter, while still working with CMS, had the opportunity to work with Kennesaw State University (KSU) in Atlanta, Georgia as the Operations Manager for the College of Humanities and Social Sciences and served as a Crisis Coordinator for the KSU campus, later being promoted at KSU as Director for Community Relations and Administration for the PhD in International Conflict Management Program. In 2013, Rose accepted the position as Director for the new BB&T Center for Ethical Business Leadership at the University of North Georgia.

Dustin Procter


Email: dprocter@crisisms.com

(Director, Deadly Crisis Management) Mr. Procter began his career in the United States Air Force's 509th Security Forces Squadron specializing in air base ground defense, security intrusion detection, & the recapture and recovery of high priority resources & facilities. After having served six years and being deployed in support of Operation Southern Watch, IRAQI Freedom, and Enduring Freedom, Mr. Procter began working as an independent security consultant and self-defense instructor. His education consists of a minor in Criminal Justice, a BS in Organizational Psychology from Park University, and a Master of Public Administration from Kennesaw State University. Mr. Procter came on board as a security expert in 2007.

Fred Overton

(FRED OVERTON, 1966-2009)

In loving memory of our former President & Co-founder of Crisis Management Solutions, Inc., The C.A.L.M. Program. He will always be missed and loved.




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